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Terms & Conditions


General provisions

These General Conditions of Sale (hereinafter, General Conditions) have as their object the regulation of the purchase of Products, made on the website (hereinafter, the Site), belonging to SBMEVO Sp. zoo. (hereinafter, SBMEVO), with registered office at ul. Narutowicza 13 20-004 Lublin Poland REGON: 388819452, NIP: 9462705981

These conditions may be subject to changes and the date of publication of the same on the site is equivalent to the date of entry into force.

These conditions govern purchases made on the Site by users who access it (hereinafter, the Customer), in accordance with the provisions of Part III, Title III, Chapter I, of the Consumer Code, Legislative Decree n. 206/2005, amended by Legislative Decree. n. 21/2014 and by Legislative Decree. 70/2003 on electronic commerce.

ARTICLE 1 - Object of the contract

With these General Conditions, SBMEVO sells and remotely purchases the tangible movable goods indicated and offered for sale on the Site. The contract is concluded exclusively through the Internet, by accessing the Customer to the Site and placing an order. purchase according to the procedure provided by the Site itself.

The Customer, therefore, is invited to carefully read these General Conditions before carrying out any purchase operation and, once the purchase procedure provided for by the Site has been completed, to print them or in any case to keep them, according to the preferred methods.

ARTICLE 2 - Conclusion and effectiveness of the contract

Once the purchase order has been forwarded, the Customer will receive an e-mail message from SBMEVO certifying the receipt of the purchase order and containing information relating to the main characteristics of the purchased good, a detailed indication of the price and costs. shipping, applicable taxes and means of payment, order number and shipping address.

The Customer undertakes to verify the correctness of the personal data contained therein and to promptly notify SBMEVO of any corrections.

SBMEVO undertakes to describe and present the items sold on the site in the best possible way. Nevertheless, some errors, inaccuracies or small differences between the site and the actual product may emerge. Furthermore, the photographs of the products presented on the Site do not constitute a contractual element, as they are only representative.

Each order can be viewed by the Customer on the Site, in their personal area, immediately after sending the order.

ARTICLE 3 - Availability of products

The availability of the products refers to the actual availability at the time the Customer places the order. This availability must in any case be considered purely indicative because, due to the simultaneous presence on the site of multiple users, the products could be sold to other customers before confirming the order.

Even after sending the order confirmation e-mail sent by SBMEVO, there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically rectified with the elimination of the unavailable product and the Customer will be immediately informed by e-mail.

If the Customer requests the cancellation of the order, by terminating the contract, SBMEVO will refund the amount paid within 14 days from the day SBMEVO became aware of the Customer's decision to terminate the contract.

- Methods of payment

Any payment by the Customer can only be made by means of the credit cards indicated on the Site, by bank transfer, by Paypal payment method or cash on delivery.

Payments by credit card and PayPal only require an authorization or a reservation of the money without actual charge when the customer places the order. The payment is therefore actually charged to the Customer only when the Products are delivered to the courier in charge of shipping.

In case of payment by credit card, the actual amount of the order will be charged only when the order is complete and ready for shipment.

In case of payment with Paypal, the actual charge will take place when SBMEVO sends the order confirmation e-mail.

Payments can also be made with the use of Coupons.

The communications relating to the payment and the data communicated by the Customer when this is done take place on special protected lines. The security of payment by credit card is guaranteed through VBV (Verified by VISA) and SCM (Security Code Mastercard) certification.

All sales prices of the products indicated on the Site are expressed in Euros and include VAT, and where applicable, the WEEE contribution.

Shipping costs are not included in the purchase price, but are indicated and calculated at the conclusion of the purchase process before payment is made.

The Customer accepts SBMEVO's right to change its prices at any time, however the goods will be invoiced on the basis of the prices indicated on the site at the time the order is created and indicated in the confirmation e-mail sent by SBMEVO to the Customer.

In the event of an IT, manual, technical, or any other type of error that could result in a substantial change, not foreseen by SBMEVO, of the retail price, which makes it exorbitant or clearly derisory, the purchase order will be considered invalid and canceled and the amount paid by the customer will be refunded within 14 days. from the day of cancellation.

- Right of withdrawal

In accordance with the legal provisions in force, the Customer has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products.

The Customer who intends to exercise the right of withdrawal must notify SBMEVO by means of an explicit declaration, which can be sent by registered letter with return receipt.

The goods to be returned must be sent complete with box, receipt and accessories to the following address: SBMEVO Sp.zo.o. Ul P.G. Narutowicza 13 20-004 Lublin Poland

In the case of withdrawal with return of the product at the point of sale, it is not necessary to create the return practice.

The direct costs of returning the products are charged to the customer.

The goods must be returned intact, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.) and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, SBMEVO will refund the amount of the products subject to withdrawal within a maximum period of 14 days, including any shipping costs.

As required by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, SBMEVO may suspend the refund until receipt of the goods or until the Customer demonstrates that he has returned the goods to SBMEVO.

SBMEVO will reimburse using the same payment method chosen by the Customer during the purchase. In the case of payment made by bank transfer, and if the Customer intends to exercise his right of withdrawal, he must provide DFP Elettronica Store, by accessing the contact us section, the bank details: IBAN, SWIFT and BIC necessary for the reimbursement, by by SBMEVO.

In case of withdrawal for the purchase made with gift card and loyalty voucher, the amount will be returned to the Customer with a purchase voucher identified with a promotional code that will be sent to the Customer's e-mail address or in case of withdrawal exercised at the point of sale, the amount will be returned with a purchase voucher delivered to the customer.
The purchase voucher will be valid for 2 years and can be used by the Customer for subsequent purchases in a single solution.

- Legal guarantee of conformity

In the event of receipt of non-compliant or defective products, the Customer has the right to restore the conformity of the product without charge by repairing or replacing the product. The Customer can exercise this right if the defect occurs within two years of delivery of the goods and reports the defect to SBMEVO within two months of discovery.

- Commercial guarantee

All the products presented on the Site benefit, in addition to the legal guarantee of conformity referred to in the previous article, from a commercial guarantee whose duration is mentioned on the product sheets of the articles.

To use the warranty, the customer must keep the invoice.

ARTICLE 9 - Delivery methods

The products will be delivered by express courier to the address indicated by the Customer at the time of the order no later than 30 days. from the date of receipt by the Customer of the order confirmation e-mail sent by SBMEVO.

For each order placed on the Site, SBMEVO issues an invoice for the goods shipped. The invoice is available and printable, after the order has been processed, in the "My orders" section. The invoice will contain the information provided by the Customer during the purchase procedure. After the invoice has been issued, it will not be possible to make any changes to the data indicated therein.

- Liability

SBMEVO assumes no responsibility for disservices attributable to force majeure or unforeseeable circumstances, even if dependent on malfunctions and disservices of the internet, in the event that it fails to execute the order within the time stipulated in the contract.

- Access to the site

The Customer has the right to access the site for consultation and making purchases. No other use, in particular commercial, of the site or its content is permitted. The integrity of the elements of this site, whether sound or visual, and the related technology used remain the property of SBMEVO and are protected by intellectual property rights.

- Cookies

The Site uses '' cookies ''. Cookies are electronic files that record information relating to the Customer's navigation on the site (pages consulted, date and time of consultation, etc.) and that allow SBMEVO to offer a personalized service to its customers.

SBMEVO informs the Customer of the possibility of deactivating the creation of such files by accessing its Internet configuration menu. It is understood that this will prevent the Customer from proceeding with the online purchase.

ARTICLE 13 - Integrity

These General Conditions of Sale are made up of the totality of the clauses that compose them. If one or more provisions of these General Conditions of Sale are considered invalid or declared as such pursuant to the law, regulation or following a decision by a court with jurisdiction, the other provisions will continue to have full force and effect.

- Applicable law and competent court

These General Conditions of Sale are subject to Italian law.

Any dispute that does not find an amicable solution will be submitted to the exclusive jurisdiction of the Court of the place of residence or domicile of the Customer, if located in the territory of the State.

In any case, it is possible to optionally resort to the mediation procedures referred to in Legislative Decree 28/2010, for the resolution of any disputes arising in the interpretation and execution of these conditions of sale.

General conditions of sale updated on 20 05 2021

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